FusionReactor Observability & APM

Installation

Downloads

Quick Start for Java

Observability Agent

Ingesting Logs

System Requirements

Configure

On-Premise Quickstart

Cloud Quickstart

Application Naming

Tagging Metrics

Building Dashboards

Setting up Alerts

Troubleshoot

Performance Issues

Stability / Crashes

Low-level Debugging

Blog / Media

Blog

Videos / Webinars

Customers

Video Reviews

Reviews

Success Stories

About Us

Company

Careers

Contact

Contact support

Installation

Downloads

Quick Start for Java

Observability Agent

Ingesting Logs

System Requirements

Configure

On-Premise Quickstart

Cloud Quickstart

Application Naming

Tagging Metrics

Building Dashboards

Setting up Alerts

Troubleshoot

Performance Issues

Stability / Crashes

Debugging

Blog / Media

Blog

Videos / Webinars

Customers

Video Reviews

Reviews

Success Stories

About Us

Company

Careers

Contact

Contact support

Welcome to FusionReactor Support

Select a topic area below to quickly find the answers you need

Support Plans

Support

Standard

Included with Standard and Developer licenses
Remote Diagnostics for FusionReactor Cloud
Authorised Contacts
1
Response Time - Critical Tickets
10 Hours
Response Time - Standard Tickets
10 Hours
Annual Health Check
Support for previous 2 versions
Telephone Support
Email Support
Chat Support
Portal Support
Support Forum
Support for current version

Support

Premium

Included with Enterprise and Ultimate licenses

Standard

Included with Standard and Developer licenses
Remote Diagnostics for FusionReactor Cloud
Support Plans

Allow the support engineer to view the data in your cloud account to reproduce and fix any issues promptly.

Authorised Contacts
Support Plans

Have 4 registered technical contacts that can be reached out to proactively if an issue with your FusionReactor installation is found.

1
4
Response Time - Critical Tickets
Support Plans

Raise critical issues when FusionReactor is causing your business operations to be severely impacted and there is no available workaround

10 Hours
4 Hours
Response Time - Standard Tickets
Support Plans

Raise issues when you need assistance with the installation, configuration or usage of FusionReactor including any bug reports or product feedback.

10 Hours
10 Hours
Support Plans

1 on 1 call with a Technical Support Engineer to ensure FusionReactor is configured to give you the best result.

Support for previous 2 versions
Support Plans

Receive support for the previous 2 versions of FusionReactor as well as the current version.

Telephone Support
Support Plans

Contact support via phone to get a quick answer for any issues you may have - leave message in chat outside support hours and we will call you back

Email Support
Support Plans

Contact support via email for any issues you may have.

Chat Support
Support Plans

Contact support via live chat to get an immediate answer for any issues you may have (available in the portal, documentation and website).

Portal Support
Support Plans

View our forums, announcements and knowledge base within the support portal.

Support Forum
Support Plans

Post questions to our community to receive advice from both the Integral team and users of FusionReactor.

Support for current version
Support Plans

Receive Support for the current version of FusionReactor.

Premium

Included with Enterprise and Ultimate licenses
Remote Diagnostics for FusionReactor Cloud
Authorised Contacts
1
Response Time - Critical Tickets
4 Hours
Response Time - Standard Tickets
10 Hours
Annual Health Check
Support for previous 2 versions
Telephone Support
Email Support
Chat Support
Portal Support
Support Forum
Support for current version

Consulting

If you have issues related to your application/environment not specifically related to FusionReactor, our support service will not be able to assist you. We do however have a dedicated consulting service available for this.

Supported Technologies

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