Remote hook-up
We will work with your developers to locate the issues using screen-sharing tools. You will not need to give us direct access to your server; our consultants will guide you through locating the problems and implementing the solution.
An Iterative Consultancy Process
- Understand what your issues are.
- Identify what diagnostics are available that may help us to identify your issue. We can look at your app server, web server, and database, and any external monitoring tools that you use (such as FusionReactor).
- Look together through the diagnostics to find the possible root cause.
- Gather further data if required and implement any additional free tools that might help.
- Identify what is causing the issues.
- Agree and implement possible remedies.
- Monitor then agree that the issue is solved.
- Repeat the process and identify any fresh problems that may have arrived that were masked by the original problem.
Preventative Measures
- Utilize available diagnostic tools
- Optimize configuration settings
- Enhance Application Performance
- Tune requests, queries, and JVM parameters
- Update app server components and web connectors
- Strengthen security measures
- Plan and execute version upgrades and platform migrations
