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OpsPilot Trace Investigation Case Study: Identifying 600-Second EventStream Timeout Issues

Trace investigation

Summary

FusionReactor OpsPilot AI assistant investigated application latency issues using Prometheus metrics and Tempo distributed tracing. OpsPilot identified flagd service EventStream operations timing out at exactly 600 seconds (10 minutes), causing cascading application latency across recommendation service, load-generator, checkout, and shipping services. Investigation used automated trace analysis to determine root cause was hanging EventStream connections requiring immediate timeout configuration review.

The Challenge: Application Latency Detection Without Alerts

User query: “Do we have any latency issues at the moment?”

This common question in DevOps teams highlights a critical challenge: application latency detection often occurs after user impact, not before. Traditional monitoring relies on alert thresholds, but latency can degrade performance without triggering alerts.

🔴 Critical:	Investigate flagd EventStream configuration and connection handling.	Resolve 25s+ response times
🔴 Critical:	Check recommendation service's flagd integration and timeout settings.	Resolve 11s+ response times
🟡 High:	    Review load-generator performance patterns.	                            Improve overall system stability
🟡 Medium:	    Monitor checkout and shipping services for degradation.	                Prevent further performance issues

OpsPilot’s Automated Investigation Process

Step 1: Alert Status Check

  • Action: Checked firing alerts across monitored infrastructure
  • Result: Zero firing alerts across 50+ monitored services
  • OpsPilot decision: Proceeded to metrics analysis despite no firing alerts, recognizing that application latency detection requires proactive investigation

Step 2: Prometheus Metrics Discovery for Application Latency Detection

OpsPilot discovered and queried metrics for comprehensive application latency detection:

  • Response time metrics across all services
  • Duration metrics for request-level performance
  • Span metrics for detailed request-level performance data

This automated metrics discovery eliminates manual query construction, accelerating application latency detection.

Step 3: Service Performance Analysis

OpsPilot calculated average response times and identified slowest services for application latency detection:

  • flagd service: 25+ second average response time
  • recommendation service: 11+ second average response time
  • load-generator service: 1+ second response time

OpsPilot queried 95th percentile response times for worst-case application latency analysis, providing deeper insight than average metrics alone.

Step 4: Tempo Distributed Trace Investigation

OpsPilot searched Tempo traces for flagd service slow traces to pinpoint application latency root cause.

Critical finding for application latency detection: EventStream operations duration exactly 600 seconds (10 minutes).

Trace data evidence:

  • flagd EventStream operations: 599.999+ seconds duration
  • recommendation EventStream operations: 600.007+ seconds duration
  • Multiple error traces in the recommendation service related to EventStream calls

This trace-level application latency detection identified the exact operation causing performance degradation.

Step 5: Latency Trend Analysis

OpsPilot queried application latency trends over 6 hours:

  • flagd service: 25.5s → 21.4s → 25.5s (consistently critical)
  • recommendation service: 9.0s → 10.9s → 11.6s (worsening)
  • load-generator service: 1.2s → 1.2s → 1.1s (stable but elevated)

Trend analysis confirmed this was ongoing application latency, not a temporary spike.

Root Cause Analysis: Application Latency Detection Success

Root cause: EventStream connection timeouts at exactly 600 seconds indicated hanging connections or misconfigured timeout settings.

Pattern: Consistent 10-minute timeout pattern across multiple traces indicated systemic application latency issue, not isolated incidents.

Cascading impact: flagd service application latency caused dependent service performance degradation across the system.

Root Cause Analysis: Application Latency Detection Success

Root cause: EventStream connection timeouts at exactly 600 seconds indicated hanging connections or misconfigured timeout settings.

Pattern: Consistent 10-minute timeout pattern across multiple traces indicated systemic application latency issue, not isolated incidents.

Cascading impact: flagd service application latency caused dependent service performance degradation across the system.

OpsPilot Recommendations for Application Latency Resolution

Critical priority actions:

  1. Investigate flagd EventStream configuration and connection handling to resolve application latency
  2. Check recommendation service flagd integration and timeout settings to prevent cascading application latency

High priority actions: 3. Review load-generator performance patterns to improve system stability

Medium priority actions: 4. Monitor checkout and shipping services for further application latency degradation

Immediate next steps for application latency detection and prevention:

  • Check flagd service logs for connection errors or resource constraints
  • Review EventStream timeout configurations in flagd and recommendation services
  • Set up proactive alerts for response times exceeding 5 seconds for faster application latency detection
  • Investigate feature flag evaluation performance and network connectivity issues

OpsPilot Application Latency Detection Capabilities

Multi-layer investigation approach:

  1. Alert monitoring: First line of application latency detection
  2. Metrics analysis: Prometheus-based application latency measurement across services
  3. Trace investigation: Deep dive into individual requests for application latency root cause identification

Automated Prometheus metrics discovery:

  • Automatic identification of relevant performance metrics for application latency detection
  • No manual query construction required
  • Comprehensive service coverage

Tempo distributed trace analysis:

  • Deep investigation into individual request traces for precise application latency detection
  • Pattern recognition across multiple traces
  • Identification of exact operation durations causing application latency

Pattern recognition for application latency detection:

  • Identified exact 10-minute timeout pattern
  • Recognized systemic issues versus isolated incidents
  • Correlated application latency across dependent services

Cascading impact analysis:

  • Understanding how one service’s application latency affects dependent services
  • System-wide performance impact assessment
  • Prioritization based on criticality

Actionable intelligence:

  • Prioritized recommendations with expected impact
  • Specific configuration areas to investigate
  • Proactive monitoring suggestions for future application latency detection

Why Traditional Application Latency Detection Failed

This case demonstrates why traditional monitoring approaches struggle with application latency detection:

  1. No firing alerts: Despite severe application latency (25+ second response times), no alerts triggered
  2. Hidden timeout patterns: The exact 600-second timeout required trace-level investigation
  3. Cascading failures: Application latency in one service (flagd) impacted multiple dependent services
  4. Trend blindness: Without historical analysis, teams miss ongoing application latency patterns

OpsPilot’s AI-powered approach succeeded where traditional application latency detection failed by combining multiple data sources and automated investigation.

Key Metrics: Application Latency Detection Results

  • Services monitored: 50+
  • Firing alerts: 0 (highlighting need for proactive application latency detection)
  • Critical application latency issues identified: 2 services (flagd, recommendation)
  • EventStream timeout duration: 600 seconds (10 minutes)
  • flagd average response time: 25+ seconds
  • recommendation average response time: 11+ seconds
  • Investigation timeframe: 6 hours trend analysis for application latency patterns
  • Trace evidence: Multiple 599.999+ second duration traces confirming application latency

Technical Details: Application Latency Detection Tools

Observability tools integrated by OpsPilot:

  • OpenTelemetry (OTEL): Native support for OpenTelemetry metrics, traces, and logs for comprehensive observability
  • Prometheus: Metrics collection and querying for application latency measurement
  • Tempo: Distributed trace storage and search for application latency root cause analysis
  • Alert management system: Integration for comprehensive application latency detection
  • Span metrics: Request-level performance data for detailed application latency analysis

Metrics queried for application latency detection:

  • Average response time by service
  • 95th percentile response times for worst-case application latency
  • Error rates by service and status code
  • Application latency trends over time

Trace analysis for application latency detection:

  • Searched slow traces by service
  • Identified exact operation durations causing application latency
  • Correlated traces across dependent services for cascading application latency impact

Benefits of AI-Powered Application Latency Detection

Speed: Minutes instead of hours for application latency root cause identification

Comprehensiveness: Automated investigation across alerts, metrics, and traces for complete application latency detection

Accuracy: Trace-level precision identifies exact operations causing application latency

Proactive: Detects application latency before alerts fire or users report issues

Contextual: Understands cascading application latency impact across dependent services

Actionable: Provides prioritized recommendations for application latency resolution

 

Real-World Application Latency Detection Impact

For DevOps teams, this investigation demonstrates:

Reduced MTTR: Automated application latency detection and root cause analysis reduces mean time to repair

Proactive monitoring: Application latency detection before user impact or alert thresholds

Resource efficiency: AI-powered investigation replaces manual correlation across multiple monitoring tools

Knowledge retention: Systematic investigation approach captures troubleshooting methodology regardless of team member availability

Cost savings: Faster application latency detection and resolution minimizes business impact and user churn

Vendor-neutral observability: OpenTelemetry integration ensures compatibility with existing observability infrastructure

Get Started with OpsPilot Application Latency Detection

See how FusionReactor OpsPilot can transform your application latency detection and resolution:

Try OpsPilot: Experience AI-powered application latency detection in your environment.

Request a demo to see OpsPilot analyze your Prometheus metrics and Tempo traces.

Learn more about FusionReactor: Discover how FusionReactor’s APM platform provides comprehensive observability with integrated AI investigation.

Explore OpsPilot capabilities: Read our documentation on OpsPilot’s application latency detection features, OpenTelemetry integration, Prometheus metrics analysis, and Tempo trace investigation.

About FusionReactor OpsPilot

OpsPilot is your intelligent AI assistant for full-stack observability, designed to help every team member – from developers to SREs and engineering managers – understand, diagnose, and resolve issues faster than ever.

By combining FusionReactor’s powerful telemetry platform with advanced AI reasoning, OpsPilot transforms complex system data, code, and performance metrics into clear, actionable insights – all in natural, conversational language.

OpsPilot goes beyond traditional monitoring to analyze code, detect memory anomalies, interpret metrics, and even suggest the next steps to resolve problems. It’s observability, explanation, and action – all in one assistant.

OpsPilot integrates with industry-standard observability tools:

  • OpenTelemetry (OTEL): Native support for OpenTelemetry metrics, traces, and logs
  • Prometheus: Automated metrics discovery and querying
  • Tempo: Distributed trace search and analysis
  • Alert management systems: Comprehensive monitoring integration

OpsPilot application latency detection capabilities demonstrated in this case study:

  • Automated Prometheus metrics discovery and querying
  • Tempo distributed trace search and analysis for application latency root cause identification
  • OpenTelemetry span metrics analysis for request-level performance data
  • Alert status monitoring and correlation
  • Multi-service application latency trend analysis
  • Root cause identification with trace-level precision using OpenTelemetry distributed tracing
  • Prioritized remediation recommendations for application latency resolution
  • Cascading impact analysis across dependent services
  • Natural language investigation accessible to all team members

FusionReactor APM Platform: FusionReactor provides comprehensive application performance monitoring for ColdFusion, Java, .NET, and other enterprise applications. With OpenTelemetry integration and AI-powered OpsPilot, FusionReactor delivers faster application latency detection, automated root cause analysis, and reduced mean time to repair for mission-critical applications.

Your Daily OpsPilot Routine

Essential Questions for OpenTelemetry Monitoring

☀️

Morning Health Check

8:00 AM - Start of Day
🌙
"What happened overnight?"
50+ services running
CPU: 24.9% | Mem: 33.3%
⚠️ 3 low-priority issues
< 30 seconds
📊
"Any issues with my OTel services?"
otlp-ad-fr: 0% errors
fraud-detection: 0% errors
⚠️ quote-service: 0.4-1.2%
< 20 seconds
🔍
"Show me error rates across all services"
Most services: 0% errors
ℹ️ Demo: Expected behavior
Production: Healthy
< 15 seconds
🔗

Mid-Morning Trace Analysis

10:00 AM - Active Monitoring
🚨
"Show me traces with errors from the last hour"
20 traces analyzed
0 production errors
ℹ️ Demo timeouts expected
< 25 seconds
⏱️
"What are the longest-running traces?"
Max duration: 5-15 seconds
💡 3 optimization opportunities
< 20 seconds
💻

Pre-Lunch Resource Check

11:30 AM - Before Peak Traffic
24.9%
CPU Utilization
✅ Normal Range
33.3%
Memory Usage
✅ Plenty of Headroom
6-18
Active Connections
✅ Normal Scaling
🗄️

Afternoon Database Performance

2:00 PM - Performance Analysis
📈
"Show me database query performance for the last 8 hours"
< 30 seconds
Table/Operation Best Worst Current Status
customers INSERT 3ms 529ms 29ms ✅ Good
customers SELECT 0.2ms 1,474ms 1.8ms ✅ Excellent
quotes SELECT 0.4ms 2,035ms 201ms ⚠️ Variable
services SELECT 0.2ms 786ms 7ms ✅ Excellent
⚠️ Key Finding: Quotes table shows high variability (0.4ms to 2,035ms) - investigate indexing during 02:00-04:00 UTC peak period
🌆

End of Day Summary

5:00 PM - Daily Wrap-Up
📋
"Give me a summary of today's system performance"
< 30 seconds
✅ Overall System Health: GOOD
Zero production incidents
99.6% uptime across all services
Response times within SLA
⚠️ 3 optimization opportunities identified

📝 Action Items for Tomorrow:

1. Investigate quotes table indexing
2. Monitor quote-service during peak hours
3. Review 02:00-04:00 UTC load patterns
🎯

Why Ask OpsPilot Daily?

Save Time
30+ min of manual analysis → 30 seconds
🎯
Stay Proactive
Catch issues before users notice
📈
Build Knowledge
Learn your system's patterns
🤝
Team Alignment
Share insights in standups
📊

OpsPilot Impact

50+
Services Monitored
8 Hours
Data Analyzed
< 30s
Average Query Time
3-5
Questions Per Day
20+
Metrics Per Question
Multiple
Tools In One Query