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Flexible Licensing Options
Annual Subscription and On-Demand Pricing Keeps You in Control
If you have an FR Cloud account, then metrics and alerts will be sent to the cloud as well as locally.
FusionReactor Cloud is a comprehensive observability platform that leverages OpenTelemetry (OTel) for capturing and analyzing metric data across your entire infrastructure. Its AI-powered insights make it the optimal choice for complex, multi-server setups and dynamic containerized environments. The platform excels at providing aggregated views and intelligent anomaly detection across all your servers, while offering flexible, transparent pricing. With its advanced OTel integration and AI-driven analytics, FusionReactor Cloud transforms raw data into actionable observability, enabling proactive performance management and rapid issue resolution.
Choose the best licensing package to suit your environment
FusionReactor SaaS enables you to either make RESERVATIONS for how many servers you would like to purchase each month – or you can use the ON-DEMAND licensing so that we charge you based on your actual usage. On-demand is great if you’re running Docker containers in a dynamic environment.
Run containers and get even more monitoring for your dollar
Each physical or virtual server (host) requires one FusionReactor license. If you are using SaaS then up to 4 instances or 4 containers are covered with a single license reservation. If you exceed 4 instances/containers, then you will require a second license e.g. 4 instances = 1 reservation, 6 containers = 2 reservations, 13 instances = 4 reservations, etc.
How is on-demand time calculated?
FusionReactor SaaS accommodates a more flexible model of being able to support static and dynamic server monitoring. When you reserve a host (server) for a monthly period this is equal to 750 hours. You can think of this as a bucket of time – which can contain up to 750 hours. If you just have one server using time from the bucket, then it will fill over time – so that each month, the bucket is filled. If you introduce a second server, which comes online for say 24 hours within the month – then this time will also go into the bucket. When the bucket is full, then (in this case) at the end of the month you would require 24 hours extra time, which would be calculated on-demand and which you would be charged for. The on-demand (dynamic) rate is 20% higher than the reserved rate.
This model is interesting for customers who have (say) 2 static servers and 3 dynamic servers that are coming online frequently, but not permanently – in this case, you could reserve (say) 3 servers and have the 3rd server cover the time for the 3 dynamic servers at the lower rate.
What types of SaaS licenses are available?
A FusionReactor SaaS Subscription license will allow you to use FusionReactor both On-Premise and in the SaaS for the subscription period – Monthly or Annual. See pricing for details.
Subscription renewals are automatic if your credit card details are OK.
- If you are unable to use a SaaS solution then On-Prem keeps your metric data captured in your local environment
- Migrating from On-prem to Cloud is easy, just start a trial and manage your licenses in the app.
On-Prem keeps your metric data captured in your local environment
Each physical or virtual server requires one FusionReactor license – all of the instances which are installed on that server are covered by the one FusionReactor license. So, if you have (say) 6 virtual machines, then you need 6 seats on your license key.
Note, that on a single server you may have multiple instances (Tomcat, JBoss, Glassfish, ColdFusion, etc.) installed on it, but you still only need for that (virtual or physical) server. Virtual Machines (VM’s) are also classed as separate physical servers and therefore require a license.
Monthly or Annual subscription On-premise license
Subscriptions are purchased on a monthly or annual basis, if you can make an annual commitment then you can make substantial savings. Your subscription will last until you cancel it and will renew automatically and be charged on your credit card. If for some reason your payment fails then you will be contacted by our payment provider and then by us. If the situation is not rectified then FusionReactor will no longer be licensed and will stop working.
Yes, all the subscriptions placed via MyCommerce are renewing automatically after each subscription period and charging the card on file.
If you only create a single order, the default is that your user ID is the same as your email address which was used to place the first order. If you make subsequent orders and do not use your original user account, a new account will be created and User ID will be equal to your email address with a suffix “-1”. If you continue to generate new accounts using the same email address, the suffix will be “-2” and so forth.
For example, if an order is placed with email address example@example.com, the user ID for the second order is example@example.com-1
Your order number will be included in your most recent order confirmation email and contains 9 digits. The order number is unique for each renewal order of a subscription. You are also able to see all of your previous order numbers listed when you have logged in to your MyCommerce account.
Please note that this account is linked to a User ID and this ID will change if you don’t re-log into your original account when placing another order.
For more information, see the Docs
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For more information, see the Docs
Follow the link and go to the relevant section
For more information, see the Docs
If you think you have adequate grounds for a refund, please contact our Sales team at sales@fusion-reactor.com.
Follow the link and go to the relevant section
For more information, see the Docs
Follow the link and go to the relevant section
For more information, see the Docs
Please get in touch with our Sales team at sales@fusion-reactor.com. The subscription needs to be canceled from automatically renewing with the outdated information. We will provide you a link to renew with the updated data.
All licensing is managed in your app. To make changes, log into your billing page.
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For more information, see the Docs
- Sales Tax and VAT:
- US customers: Stripe automatically calculates and charges applicable sales tax based on your location. If you're eligible for tax exemption, complete your purchase and then contact our sales team with your order number and tax exemption certificate. We'll process your refund accordingly.
- EU customers: Please provide your valid VAT ID during checkout to have VAT automatically removed from your order.
- Customers outside the US and EU: Applicable taxes may be added to your order based on your location and local tax laws.
- Checkout Process:
- When you log in, your saved address information will be automatically populated in the relevant fields.
- For security reasons, you'll need to enter your credit card details manually for each transaction.
- Order Confirmation:
- Upon successful completion of your order, you'll see a confirmation message on the page with your order number.
- An order confirmation email containing your order details and order number will be sent to your registered email address.
If you have any questions or need assistance with your order, please don't hesitate to contact our sales team.
- Sales Tax and VAT: