Important Update: Changes to Our Payment Processing System
As part of our ongoing commitment to providing the best possible service to our customers, we want to inform you about some important changes regarding our payment processing system. We’re managing a transition away from MyCommerce, our previous e-commerce provider, and want to ensure you have all the information you need about this change.
What’s Happening?
MyCommerce, our previous e-commerce provider, has been experiencing some difficulties. We assure you that we’ve taken proactive steps to ensure this situation doesn’t impact your access to our services or your overall experience with FusionReactor.
Key Points to Remember
Business as Usual
Rest assured that your access to FusionReactor, ColdFusion licenses, and all other services will continue without interruption. We’ve taken measures to ensure a smooth transition.
About Your Recent Purchase
If you made a recent purchase, you may notice a refund on your credit card statement. This is part of our transition process and there is nothing to be concerned about.
Moving to a Better Solution
We’re excited to announce our partnership with Stripe as our new payment provider. We chose Stripe for its reliability and robust payment infrastructure to better serve our customers. In the coming days, you’ll receive detailed information about future payments through Stripe.
Important Notice About Cancellation Messages
During this transition, you might receive a cancellation message from MyCommerce. Please note that this is part of our migration process and does not affect your access to our services.
Stay Informed
We understand that changes like this can raise questions, and we’re here to help. We’ve set up multiple channels for you to reach out to us:
- Schedule a Discussion: Book a meeting with our team through our Calendly link
- Give Us a Call:
- USA – (978) 496-9990
- Germany – (+49) 7031 986 9003
- UK – (+44) 207 193 1212
- Send Us an Email: sales@fusionreactor.io
We’ll continue to keep you updated on any developments through regular communications.
Our Commitment
We appreciate your continued trust in FusionReactor and apologize for any inconvenience this transition might cause. Our primary focus remains on providing uninterrupted access to our services while improving your overall experience with our products.
We’re confident that this transition to Stripe will enhance the payment experience for all our customers. Thank you for your understanding and continued support during this change.
We’ll keep this post updated with any new developments. Last updated: October 22, 2024
