Annual Health Check
Are you getting the most out of FusionReactor?
Get a free 45-minute review with one of our senior support engineers. We’ll review your setup and servers, dig into performance and errors, tune your alerting and Crash Protection, and show you features you’re not using yet.
Included once a year with the Premium Support Package, at no additional cost.
Session agenda · 45 min
- Before the call: a short questionnaire on your goals, problems and stack
- Goals, pain points and performance
- Account, setup and estate health
- Errors, Crash Protection and alerting
- Quick wins and what upgrading would unlock
45 minutes
A focused, remote session, booked at a time that suits you
Senior support engineer
Led by an experienced member of our support team
Once a year
Included with the Premium Support Package
What we check
Six core checks, shaped around your goals
Before the call, you fill in a short questionnaire about your goals, current problems and stack. We shape the agenda around your answers, then work through the core checks.
Account and setup
Check your agent version against the latest, every instance is reporting with sensible names, and your seats match what you pay for.
Estate health
Walk through each server and instance: memory, CPU, request time, database time and errors, so you can see where problems are building.
Performance deep dive
Dig into your slowest requests, longest JDBC queries, and JVM heap and garbage collection, focused on the goals you shared with us.
Error review
Find recurring errors and their likely causes, and make sure errors are captured with enough evidence, like Event Snapshots, to debug.
Crash Protection and alerting
Tune thresholds to your normal so alerts stay believable, make sure notifications reach your team, and spot what would fail silently.
Quick wins
Spot the features your version or setup isn’t using yet, including what upgrading would unlock, and which would help you most.
Eligibility
Am I entitled to a free Health Check?
Health Checks are included once a year with the Premium Support Package.
- A FusionReactor Enterprise or Ultimate license (Cloud or On-Prem)
- A valid monthly or annual subscription, or a valid Maintenance subscription
Developer licenses aren’t included.
Want to find out more?
Talk to our team about the Health Check, your support plan, or how FusionReactor fits your stack.
