When it comes to server migrations, having responsive and knowledgeable support can make all the difference. We’re pleased to share a recent success story from a customer in the United Kingdom who gave FusionReactor a perfect 5-star rating after their migration experience.
Customer Experience
“The team at Intergral was very helpful in facilitating our needs around a server migration and made purchasing a new license very easy.”
This straightforward but powerful testimonial highlights one of our core values at Intergral: providing exceptional customer support throughout every stage of the product lifecycle, especially during critical transitions like server migrations.
Performance Monitoring Excellence
The customer specifically highlighted several aspects of FusionReactor that they found particularly valuable:
Live Performance Insights
FusionReactor provides real-time visibility into application performance metrics, allowing teams to identify and address issues as they occur rather than after they’ve impacted users.
Request and Query Tracking
The ability to track slow requests and database queries was a standout feature for this customer. This capability is essential for pinpointing bottlenecks and optimizing application performance.
Effective Crash Protection
FusionReactor’s crash protection features help prevent application failures and maintain system stability, even under challenging conditions. These proactive safeguards are critical for maintaining business continuity and user satisfaction.
Overcoming Challenges
While the customer’s experience was overwhelmingly positive, they did mention a minor issue with replacing an old license on their account with a new one. However, they emphasized that this challenge was “quickly resolved by the Intergral team,” highlighting our commitment to responsive customer service.
Business Impact
The customer indicated that FusionReactor helped them:
- Improve business process outcomes
- Enhance business process agility
These benefits underscore how effective application monitoring and support can contribute directly to business success, going beyond mere technical improvements to deliver tangible operational advantages.
Cloud Deployment
This customer deployed FusionReactor in a cloud environment (SaaS, PaaS, or IaaS), demonstrating the flexibility of our solution across different architecture types. Whether your organization operates in the cloud, on-premises, or in a hybrid environment, FusionReactor can adapt to your needs.
The Value of Pre-existing Relationships
Interestingly, the customer noted that “pre-existing relationships” was a key factor in purchasing FusionReactor. This highlights the importance of trust and relationship-building in the software industry, and we’re proud to have earned this customer’s confidence through our ongoing commitment to excellence.
Experience the FusionReactor Difference
Suppose you’re planning a server migration or looking for a monitoring solution with exceptional support. In that case, FusionReactor offers both the technical capabilities and the customer service you need for a smooth experience.
Our team is ready to assist with your specific requirements, whether you’re implementing FusionReactor for the first time or upgrading an existing installation.
Contact our sales team to discuss your needs or start your free trial today.
This blog post is based on a review submitted to Gartner Peer Insights on April 8, 2025. The views and opinions expressed are those of the customer and do not necessarily reflect the official policy or position of Intergral GmbH.
