Licensing
- How is FusionReactor Licensed?
- Is FusionReactor priced per CPU?
- Can I monitor a Standard Edition of FusionReactor using the Enterprise Dashboard?
- What are the differences between FusionReactor Enterprise and Standard Editions?
- What is the advantage of purchasing FusionReactor Enterprise?
- Can I buy a FusionReactor Enterprise and FusionReactor Standard together?
- Does the edition of Adobe ColdFusion I have, effect which FusionReactor edition I should purchase?
- How is FusionReactor AIR Enterprise Dashboard licensed?
- Which editions of FusionReactor can I use with the FusionReactor AIR Enterprise Dashboard?
- Do you have to use the FusionReactor AIR Enterprise Dashboard to monitor your server?
Purchasing
- I require an official quote, so that I can purchase via a Purchase Order, what should I do?
- What is the FusionReactor End User License Agreement?
- Do you offer deals for hosting providers?
Maintenance
- I hold a valid software maintenance version for FusionReactor. How do I receive notification of updates and upgrades?
- What are the benefits of purchasing FR with software maintenance (Silver or Gold)?
Upgrading
General Information
- What is FusionReactor?
- How can I evaluate FusionReactor?
- What are the major features of FusionReactor?
- Who should use FusionReactor?
- What are the different editions of FusionReactor?
- Does FusionReactor run on J2EE application servers?
- Which web servers are supported?
- Which operating systems are supported?
- What is the FusionReactor Administrator?
- Which installer should I download?
- How can I find more help on FusionReactor?
- Which levels of support services do you offer for FusionReactor?
- Can I use FusionDebug with FusionReactor?
- Does FusionReactor work with BlueDragon?
- Does server CPU work on the Solaris platform?
- Does FusionReactor Enterprise allow fine-grained control (e.g. drill-down into requests, memory, etc.) of the other FR instances it manages, or is the Enterprise Dashboard the only data view of remote instances?
- Where do I find FusionReactor updates?
- What are the differentiating features between FusionReactor and the ColdFusion 8 monitor?
- Which CF and FusionReactor log file information do I need in order to help me identify ColdFusion issues?
If you have a question which isn't covered on this page then please contact us.
Licencing
How is FusionReactor Licensed?
Each physical box (server) requires one FusionReactor license - all of the instances which are installed on that server are covered by the one FusionReactor license. So, in you have (say) 6 physical boxes, then you need 6 licenses. Note, that on a single box you may have multiple instances (CF, JRun, Tomcat, JBoss) installed on it, but you still only need 1 license for that physical box. Please also note, that if you use Virtual Machines (VM's) then these are also classed as separate physical servers and therefore require a license.
If you would like to use the FusionReactor Enterprise Dashboard functionality to be able to monitor all the servers from a single window, then you will need to take the FusionReactor Enterprise Edition on all the servers you wish to monitor. Therefore if you would like to monitor 4 servers with the FusionReactor Enterprise Dashboard you will need 4 x FusionReactor Enterprise licenses.
Is FusionReactor priced per CPU?
No. All FusionReactor licenses cover the whole server, irrespective of how many CPU's the server contains.
Can I monitor a Standard Edition of FusionReactor using the Enterprise Dashboard?
It is NOT possible to monitor a FusionReactor Standard edition instance using the FR Enterprise Dashboard or the Enterprise AIR Dashboard. Only FusionReactor Enterprise editions can be monitored from the Enterprise Dashboard.
What are the differences between FusionReactor Enterprise and Standard Editions?
Essentially there are 4 features that are exclusive to FusionReactor Enterprise Edition: Enterprise Dashboard, AIR Enterprise Dashboard (sold seperately), Instance Manager, Enterprise Scripting. For more details please refer to our version comparison chart.
What is the advantage of purchasing FusionReactor Enterprise Edition?
The advantage of purchasing the Enterprise edition is that you get additional monitoring functionality. There are 4 features exclusive to the Enterprise Edition: Enterprise Dashboard, AIR Enterprise Dashboard (sold seperately), Instance Manager, Enterprise Scripting.
- Enterprise Dashboard: gives you immediate visual cues to show you the health of your servers and also provides you with running statistics about each server.
- Enterprise Scripting: trigger a script when a server becomes unresponsive, and when it becomes responsive again. This mechanism can allow you to pro-actively attempt to restart a failed server or instance, integrate FusionReactor into an existing monitoring environment or provide custom logging or reporting.
Can I buy an FusionReactor Enterprise and FusionReactor Standard together?
Yes. Say you have 3 servers and only need the Enterprise Dashboard functionality on one of them, then it's no problem to purchase one Enterprise and two Standard editions. Please note that you can ONLY monitor Enterprise Editions with the Enterprise Dashboard.
Does the edition of Adobe ColdFusion I have, effect which FusionReactor edition I should purchase?
No. You can purchase either the Enterprise or Standard Edition, regardless of which version of ColdFusion you currently wish to monitor.
How is FusionReactor AIR Enterprise Dashboard licensed?
Each physical box (desktop, laptop etc.) requires one FusionReactor AIR Enterprise Dashboard license. So, in you have (say) 5 developers who would like to monitor their servers via the AIR Enterprise Dashboard, you would need 5 licenses.
Which editions of FusionReactor can I use with the FusionReactor AIR Enterprise Dashboard?
The AIR Enterprise Dashboard ONLY works together with the Enterprise Edition of FusionReactor. If you have the Standard Edition and would like to upgrade - please contact sales.
Do you have to use the FusionReactor AIR Enterprise Dashboard to monitor your server?
No, this is an add-on tool which is platform independent and allows easy integration with your desktop client, so that you can receive server issue alerts on your desktop. The functionality which is available with the Enterprise Edition of FusionReactor is not affected.
Purchasing
I require an official quote, so that I can purchase via a Purchase Order, what should I do?
If you would like us to make you a quote, then please decide which edition and which maintenance options you would like, then contact sales.
What is the FusionReactor End User License Agreement?
The FusionReactor End User License Agreement ("EULA") is available online for you to read.
Do you offer deals for hosting providers?
Absolutely. Please Contact Sales for more information on hosting deals and receive our hosters info sheet.
Maintenance
I hold a valid software maintenance version for FusionReactor. How do I receive notification of updates and upgrades?
Holders of current FusionReactor maintenance subscriptions should receive an e-mail with appropriate instructions. If you did not receive an e-mail then it is likely we do not have your contact details. If you are in any doubt, please contact sales@fusion-reactor.com and include your FusionReactor serial number in your request.
What are the benefits of purchasing FR with software maintenance (Silver or Gold)?
A Software maintenance contract entitles you to receive free product upgrades over a one-year (Silver Maintenance) or two-year (Gold Maintenance) period. It is always more cost effective to purchase the maintenance rather than upgrading individual licenses. Typically we have at least 1 major release (requiring a maintenance contract) within a 12 month period. Click here for more information on maintenance options or here for our subscription policy.
Upgrading
I already own a version of FusionReactor. What are my upgrade options?
It is always possible to purchase an upgrade to a newer version of FusionReactor. Click here for details on upgrade pricing and if you are ready to upgrade then please Contact Sales to receive details on purchasing.
General Information
What is FusionReactor?
FusionReactor is the essential add-on to Adobe's ColdFusion MX server for developers, support and system administrators. FusionReactor increases server stability, performance and adds powerful tools for supporting, debugging, monitoring, testing and auditing ColdFusion MX based websites and applications.
How can I evaluate FusionReactor?
We offer a 10-day free trial of FusionReactor. After 10 days, the Trial Edition simply disables itself, without the need to uninstall it. Evaluators can turn the Trial Edition into any full version by entering a valid license key into the FusionReactor Administrator without reinstalling the software.
What are the major features of FusionReactor?
For a list of features in FusionReactor, please see the Feature Focus.
Who should use FusionReactor?
FusionReactor is designed to empower developers, support engineers and system administrators working on ColdFusion MX based websites and Internet applications. Powerful request management and debugging features provide ColdFusion MX users the tools they need to improve stability, quality and performance of their web applications. Advanced features such as FusionReactor's enterprise dashboard, instance manager and crash protection make FusionReactor essential for production sites resulting in increased customer satisfaction through availability and stability. FusionReactor provides real benefits throughout the development, testing and production lifecycle, and will prove to have a rapid return on investment. By avoiding just one bug, hang or system crash, and you almost definitely have your investment back!
Click here to read about more reasons to buy.
What are the different editions of FusionReactor?
FusionReactor comes in TWO product editions.
FusionReactor Standard is for people who wish to monitor a single machine or who don't need the Enterprise Dashboard functionality.
FusionReactor Enterprise is more suited to multi-server environments. It gives you all the benefits of the Standard edition, plus the Enterprise Dashboard and Instance Manager. The Enterprise edition is suited to environments where you would like to see the 'health' of all of your servers from a single window and when you require more advanced Crash Protection features, such as the Enterprise Scripting.
Note when you install the Free TRIAL version, you have full access to the Enterprise Edition features. The TRIAL version is for evaluation purposes and runs for 10 days. After this time it will disable itself until you enter a valid license key.
(See version comparison for more details.)
Does FusionReactor run on J2EE application servers?
Yes. FusionReactor is a Java application that can run on any J2EE platform that meets the J2EE 1.3 specification or higher e.g. Tomcat and JBoss. Click here for a complete list of supported system requirements.
Which web servers are supported?
FusionReactor supports the same web servers as ColdFusion MX, including IIS, Apache, and Sun ONE (formerly iPlanet). Click here for a complete list of supported system requirements.
Which operating systems are supported?
FusionReactor supports the same operating systems as ColdFusion MX, including Microsoft Windows, Solaris, Linux, and AIX. Click here for a complete list of supported system requirements.
What is the FusionReactor Administrator?
The FusionReactor Administrator is a suite of server administration, monitoring, debugging and reporting tools. With the FusionReactor Administrator, users can visually monitor, configure and tune ColdFusion MX servers.
Which installer should I download?
We have automatic install packages for Solaris, Linux and Windows as well as a manual install package. These files and associated instructions can be found on the Downloads page.
How can I find more help on FusionReactor?
You can find more help on FusionReactor by looking into the help system. This help is also available from within the FusionReactor console. You can also find lots of helpful information on our support area.
Which levels of support services do you offer for FusionReactor?
Installation Support is available for free so you can get up and running. Additionaly, we also offer Fusion Premium Support which will help you speed deployment, reduce downtime, and accelerate adoption of your Fusion products.
We also provide onsite and remote Professional Support services if you have serious CF problems which you need detail assistance with. Take a look at our Support Area for a complete overview.
Can I use FusionDebug with FusionReactor?
Yes, but you should disable Crash Protection within FusionReactor because VM deadlock can occur is FusionDebug attempts to perform operations on a thread currently suspended by Crash Protection. (If this occurs then you will need to restart your J2EE container.)
Does FusionReactor work with BlueDragon?
Yes, but only with the J2EE edition. You can use the automated installer to install FusionReactor on a BlueDragon/J2EE version installed on Tomcat, JBoss or JRun4. Currently you have to manually install FusionReactor if you have installed BlueDragon on other J2EE servers.
Does server CPU work on the Solaris platform?
No - currently Solaris does not support server CPU monitoring, only instance CPU monitoring is supported on the Solaris platform.
Does FusionReactor Enterprise allow fine-grained control (e.g. drill-down into requests, memory, etc.) of the other FR instances it manages, or is the Enterprise Dashboard the only data view of remote instances?
The Dashboard shows overview level data and allows you to drill into details by linking you directly to the individual reactors (single sign-on). Many customers install FusionReactor into Tomcat as a Monitoring Console for their CF/JRun servers.
Where do I find FusionReactor updates?
Fusion Reactor updates can be found on the update page.
Which CF and FusionReactor log file information do I need in order to help me identify ColdFusion issues?
We provide a remote support model which is designed to help customers get a quick resolution to a range of CF / web application related problems. We often use the results and reporting information from FusionReactor to assist us in isolating specific problems. Click here for a comprehensive list of which details you need to troubleshoot.
If you cant find what you are looking for why not check out the FusionReactor Google Discussion Group.
